Returns & Exchange Policy
At Durex India, we strive to ensure your fashion choices fit perfectly; however, if you are not completely satisfied, you can return or exchange eligible items within 15 days of delivery. Please ensure all products remain unworn, unwashed, and retain their original tags and packaging to qualify for a refund.
Initiate Request
Log into your Durex India account, navigate to 'My Orders', and select the 'Return/Exchange' option for the specific item.
Quality Check Preparation
Pack the item securely in its original packaging, ensuring all brand tags and invoices are included inside the box.
Schedule Pickup
Our logistics partner will arrive at your doorstep within 24-48 hours to collect the package after a brief on-spot inspection.
Receive Refund
Once the item reaches our warehouse and passes quality assessment, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing