Frequently Asked Questions
Everything you need to know about shopping with Durex India Fashion
What are your standard shipping timelines?
We typically process orders within 24-48 hours. Depending on your location in India, delivery usually takes 3 to 7 business days.
What is your return and exchange policy?
We offer a 15-day return and exchange policy for all unworn and unwashed apparel. Please ensure that all original tags are intact for a successful return process.
How do I determine the right size for me?
Each product page includes a detailed size guide. We recommend checking your body measurements against our chart as sizing may vary between different fits and styles.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes across India.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive a tracking link via SMS and email to monitor your package's journey in real-time.
Are the colors of the products accurate on the website?
We strive to display product colors as accurately as possible. However, slight variations may occur due to different monitor settings and studio lighting.